Subject: Do they really want economy passengers
Date: Fri, 28 Jul 2000 11:55:08 +0100
From: "Roger C" <RogC&hotmail.com>
To: <webmaster@aviation-uk.com>
Hopefully you will publish this email so that others may have their say on
BA's current treatment of ecomomy passengers and you never know than BA may
start to take note.This email is not meant to be merely a grumble but is from a genuine BA
ex-silver executive club member who is concerned that that the airline is
making a dreadfull mistake and is currently loosing more passengers to other
airlines than it believes. All airlines have their off days but this is more
about a general trend and you wonder if it is a deliberate policy.I and my colleagues have been making frequent transatlantic flights to
Washington for several years using BA and United. Once we were pleased to
get seats on BA. Regrettably there is now a scramble to do everything not to
fly on BA. Its obvious that lots of others have got the same message as
United is always the first to book and there are for more empty seats on BA.
Of course Business Class on BA is fine and indeed there is more legroom at the
expense of economy passengers. What BA have failed to recognise is that
there is also a lot of full fare economy passengers as well who simply are
not going to put up with the poor levels of service. The standards in
economy cabin crews have dropped so badly so quickly. Where have the the
pleasant attentive BA cabin crew gone? They seem to have instantly been
replaced with different staff who are unpleasant and generally lazy. It
seems that the motto is give them the food and drink as quickly as possible
and then disappear for a rest for the remainder of the flight. You are made
to feel like you are not wanted and should not be there. How this contrasts
with United who have maintained a very consistant service and who even give
you Air miles. Even the aircraft BA are still flying belong in the museum.
Last weeks Jumbo "classic" had mould around the windows and seals, broken
seats, broken toilet door handle and a broken projector screen. If you are
lucky to get one of the few 777's than avoid row 25 because on BA the seats
in that row are physically smaller in width and only recline one inch.BA has got to understand that such treament does not make you fly business
next time but merely go onto a different airline.