To: webmaster@aviation-uk.comBack to ScarewaysSubject: BA SUCKS!
I decided to fly on BA from Geneva Switz. because it convened with my
schedule. To my prior knowledge the service was quite reputable. Upon
taking a recent flight to Toronto via London, however, my opnion
radically changed for the following reasons:
Firstly, the flight # was changed without my knowing even after I
reserved the flight 3 months in advance.
Secondly, the personnel of BA at the Geneva Airport were unaware to
provide me with adequate information on the connecting flight in London (4
individuals were needed to finally get me an answer).
Thirdly, 3 luggages out of 4 were lost for my family of 5 (3 kids).
About 50 people ran into the same situation on the same day with BA!!!
To make matters worse, after being promised that the luggage was to be
sent to our address before midnight after a frustrating battle with their
FULL voicemail, the luggage, alas did not come....We wasted a whole
night waiting for the nonexisting arrival.
The question percedes: were we unlucky, or is this "business as usual"
for BA?!
Displeased & disgruntled passenger
From:
Alonzo Gallardo <bonyce@yahoo.com>
09:43Subject:
cargo claims important
To:
seabee@bigfoot.com
CC:
bonyce@yahoo.com
Mrs Sue Scheide
British Airways
Cargo Claim Unit
Insurance Branch
Ref. claims I.N.S Costa Rica
95 0777
Air Waybill
125 47647073
SSC/95AWB7073
Dear Mrs:
We need to have a conclusive and definity answer of your company about
our claim. Otherwise the case will go to the court.
Sincerelly
Alvaro Gallardo J.
Lawyer National Insurance Institut
of Costa Rica.
Fax: (506) 233 21 63
(506) 222 56 54
Email: bonyce@yahoo.com
From:
Tomanchris <Tomanchris@aol.com>
04/07/98 13:56Subject:
British Airways
To:
webmaster@aviation-uk.com
Having read your website containing info on the "British Scareways",I can
complety agree with the comments therein. My wife and myself have recently
returned from Paris using BA to fly over and return home. From the first
moment we came in contact with this airline we were appalled at their blatant
disregard for customer satisifaction. Before even leaving the Atlanta
airport, there was a four hour delay, which was then added to by the staff
dawdling around for another fourty five minutes, and then rudely herding us on
to the aircraft. Upon arrival at the Gatwick terminal we were informed that
we had missed our connection flight to Paris and had to wait for another
flight, which in turn had its own problems and was delayed from leaving and
landing at Paris. After finally arriving in Paris a full FOURTEEN HOURS later
than scheduled we were tired and frustrated. On the return trip, which we
were dreading, we were pleased to learn that we were actually going to board
on time, but after holding us capative onboard the aircraft at the concourse
gate to wait on two passengers to arrive for over an hour, we to realized that
this flight was going to be a repeat of the first. Finally the passengers
arrived and then we were told that we had missed the takeoff window by ten
minutes and would have to wait for another two hours for approval from the
tower. This brought complaints from the passengers and by some fluke we were
then informed that the tower had changed its mind and was allowing us to taxi
out, and according to the pilot, we would be taking of within the next twenty
minutes. That twenty minutes turned into forty five and we were finally able
to get aloft. Needless to say I would rather swim the North Atlantic before I
would pay this pitiful excuse of an airline good money again. The visit
itself was extremely enjoyable, but we would have liked to have had the extra
day, we spent waiting for these bumblers to get us where we were going, seeing
more of this lovely city. In closing I would like to say that I would not
recommend sending or trusting, for that matter, a piece of frieght with these
people and I will advise anyone not to.